1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within the globe. However, do note that we don’t deliver to PO Boxes, military and restricted areas.
On the front, we deliver to most countries that our logistic partners have affiliates in, and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly, and safely.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local and international Deliveries
There are 2 delivery options available for customers, Standard, and International, and Express courier.
For the US citizens, we normally ship from our warehouse in the USA for fast delivery. This takes between 4 to 10 days to arrive. However, if the item is not available in the USA, we ship it from the closest warehouse to USA, often from Spain or France. In this case, it becomes under the normes of International Shipping.
Standard Shipping from the USA: 4-10 business days (Free for all orders in the USA)
International Shipping: 7 – 20 business days (Free and we ship globally)
Express Shipping – is available at an additional charge and it takes approximately 3-5 working days. If you need to opt for this option, please contact us.
Once the order has been dispatched, a confirmation email will be sent to you with a tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties, and tariffs (if any) as per your country’s governing laws in order to clear customs.
If you have an issue or you have some special request, please contact us.